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Since its inception on January 31, 2019, the RBI’s Ombudsman for Digital Transactions has disposed about 44% of all the complaints it received. Of...
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Since its inception on January 31, 2019, the RBI’s Ombudsman for Digital Transactions has disposed about 44% of all the complaints it received. Of...
The RBI will set up Central Payment Fraud Registry and make NEFT a 24×7 service from December 2019, RBI governor Shaktikanta Das said during...
About 28% of complaints filed with the Reserve Bank of India’s banking ombudsman between July 2017 and June 2018 were about digital transactions and...
The Reserve Bank of India (RBI) announced yesterday that it is planning to standardise timelines to resolve customer complaints and compensation claims across all...
The number of consumer complaints against e-commerce companies in India have risen by 42% with 78,088 complaints between April 2017–March 2018, as compared to...
The Bombay High Court has asked the Centre to instate an ombudsman for the telecom sector, a move that will aid redressal of consumers’...
This is part two of a two-part report covering TRAI’s recommendations for a new national telecom policy. (Read part one here) In its recommendation...
India’s telecom regulator TRAI is looking to set up an independent complaint/grievance resolution body or an ‘ombudsman’ for the telecom industry, in order to...
TRAI has proposed (pdf) fining telecom operators based on the degree of non-compliance to Quality of Service (QoS) standards, or “on the basis of...
After over 10 million mobile complaints between January and March 2016, the Indian telecom regulator TRAI is considering creating an independent authority, or an...
